DATAVO - Careers

Career Opportunities at DATAVO

Are you ready to join an exciting team of professionals working with the best equipment, technology and customers in the world? We are always looking for people who want to be part of a dynamic team that works toward an even better future of telecommunications. Join the Datavo team and be part of the fast paced growth and technology moving swiftly across the western US. We are looking for talented, bright and motivated individuals looking to help shape the future of Telecom, Internet and Data Communications.

Customer Service Representative - Agoura Hills CA

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Job Description

Primary responsibility is to handle incoming contacts from the general public and to respond to non-routine telephone inquiries in a customer-orientated call center following standard scripts and procedures. The applicant will perform basic tasks requiring working knowledge of the Company's services, in addition to processing all aspects of orders for new and existing customers. Must remain in control of the calls at all times and use their customer service skills to de-escalate hostile callers. Good judgment and decision-making must be evidenced at all times.

General Responsibilities
  • Provide support to general customer base
  • Enter requests for existing service changes and additions in the appropriate systems
  • Maintain a high level of customer satisfaction while meeting daily call objectives
  • Gathers information from the caller to identify customer's needs and determine appropriate action
  • Escalates more complex issues to Supervisor/Manager as necessary
  • Ability to perform multiple tasks in between calls
  • Communicates appropriate options for resolution
Requirements
  • Knowledge of General Telephony
  • Excellent attendence and punctuality
  • Excellent Customer Service skills including written and verbal communication
  • Second language a plus
  • Working knowledge of computer systems and ability to learn new systems

Repair Operator Specialist - Agoura Hills CA

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Job Description

Primary purpose is to insure that service to the customer is maintained at all times. To insure service is restored immediately to any customers who are out of service or are experiencing substandard performance. Must remain in control of the calls at all times and use their customer service skills to de-escalate hostile callers. Good judgment and decision-making must be evidenced at all times.

General Responsibilities
  • Insure delivery of service to customers is maintained at all times
  • Insure service is restored immediately to any customers who are out of service or are experiencing substandard performance
  • Responsible for determining the cause of service interruptions and competently employing all available resources to troubleshoot and restore service
  • Insure the methods employed to restore service are effective, time efficient and within specifications
  • Insure all communications with customers, and other departments are handled in a professional manner at all times
  • Insure all events and methods taken to restore service are decumented in a professional manner with the appropriate level of detail
  • Other duties as required
  • Open and track trouble tickets and follow up with the customer
Requirements
  • Knowledge of Telephony
  • Excellent Customer Service skills including written and verbal communication
  • Ability to troubleshoot basic telephone problems
  • Excellent attendance and punctuality
  • Strong attention to detail
  • Understanding basic concepts of Voice products as Centrex lines, POTs lines, TF, LD, and Local Calls
  • Must be a proactive, self-motivated team player
  • Second language a plus

Field Technician - Agoura Hills CA

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Job Description

Perform work associated with service installation, repair and maintenance.

General Responsibilities
  • Field Technicians must possess STRONG verbal communication skills
  • Repair and troubleshoot problems in Network or customer residence
  • Install and rearrange inside wires
  • May work in attics, basements, and crawl spaces
  • Work outdoors in all types of weather
  • May climb ladders and will work with hand tools
  • Educate customers on service features and functionality
Requirements
  • Valid state drivers license
  • Non-negligent driving record
  • Able to perceive differences in wire and cable color
  • Excellent attendance and punctuality
  • Second language a plus
  • Must be willing to work day, evening, night, weekend, holiday, 24 hr on-call, and/or split shifts

Account Executive - Agoura Hills CA

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Job Description

Serving 55 markets in Southern California, Datavo Communciations is a leading provider of business telecommunications network solutions providing local, long distancem data and internet services to businesses in Southern California. With thousands of customers, Datavo is a leader in the business-focused telecommunications industry. Datavo is currently seeking top sales performers, who are ready to work for the best in the business.

General Responsibilities
  • Actively pursue revenue objectives generated from selling Datavo services to their defined user base of small/medium size businesses
  • Maintain high levels of professionalism as representatives of Datavo to the business community during all phases of customer contact from pre-sales activity to post-sales account management
  • Prospect or new business through cold and warm lead generation
  • Present professional solutions to customer's specific telecommunications needs utilizing Datavo products and services
Requirements
  • 2 + years outside sales experience, cold calling small businesses
  • Excellent verbal, written, time management and presentation skills
  • Ability to persuade or influence individuals using oral communication skills
  • Must be capable of balancing between fulfilling customer needs and meeting company expectations and goals